Archive for the ‘Business English (Videos)’ Category

Business English pronunciation lesson 5

In this lesson I have some more pronunciation advice and I teach you about using the 24-hour clock to tell the time.



Emphasise syllable in CAPITALS


Word                           Phonetics

sceptical                      SKEP-ti-cool

septic                           SEP-tic

prioritisation                pry-o-ri-ty-ZAY-shun

doubt                           dowt

Legal expression: “beyond a reasonable doubt”.

Pathology                    pa-THO-lu-jee

GPs                             jee-peez

six-fold                        sikss-fold

Their profit increased six-fold. (Increased by 600%)

objective                      ob-JEK-tiv

route                            root

word                            wurd






especially                     uh-SPE-shu-lee (“uh” is extra syllable)

establish                      uh-STA-blish / eh-STA-blish


24-hour clock

1200                            12 o’clock; noon; midday

1300                            1 (p.m.)

1400                            2

1500                            3

1600                            4

1700                            5

1800                            6

1900                            7

2000                            8

2100                            9

2200                            10

2300                            11

0000                            12; midnight (next day)


Business English video lesson: training presentation walkthrough

In this business English lesson I provide a guide to how a typical training session and presentation is designed.

Business English pronunciation lesson 4

In this video I talk through a presentation about the concepts of Lean Management and Six Sigma, helping you pronounce many important words with some examples of use.




Smashing can mean “great” / “fantastic” (positive adjective)


Lean vs Six Sigma


Emphasis on syllable in CAPITALS

potential                      puh-TEN-shool

expectations                eck-spek-TAY-shunz

lean                              leeen

quality                         KWOH-li-tee

variation                      vair-ree-AY-shun

data                             DAY-tuh

customer                      KUSS-tuh-mur

“The customer is always right.”

Lean management priority one: understand your customer

complement                 KOM-pluh-ment

encompasses                en-KUM-puh-siz

methodologies             meh-thuh-DOH-luh-jeez

principles                     PRIN-sih-pools

engagement                 in-GAYJ-munt

prioritisation                pry-oh-rih-ty-ZAY-shun

sequencing                  SEE-kwun-sing

measure                       MEH-jhur (soft “j”)

prestigious                   pri-STIH-juss

prestige                        preh-STEEJ

sheet                            sheeet

fishbone                      FISH-bone

talk                              toark

“In the meeting he talked and talked and talked.”

develop                       duh-VEH-lup

differentiation             di-fur-ren-shee-AY-shun

value                            VAL-you

add value

“Each step in the process must add value.”

“We need to eliminate any processes which don’t add value.”

“Proven lean tools reduce non-value-add.”

diagnosis                     deye-ahg-NO-siss

action                          ACK-shun

action notes

“That is my responsibility so I will take that action.”

root cause                    root corz

“Search for the key factors that have the biggest impact on process performance and determine the root causes.”

Business English pronunciation lesson 3


In this video I practise some pronunciation and introduce the Myers Briggs personality profiling tool.






multiple meaning words

Words that sound alike

Same spelling,
different pronunciation,
different meanings

 the spruce tree…
to spruce up…
 addition for math
edition of a book
 desert = abandon
desert = area of land
 suit yourself…
wore a suit
 I want to go
I like it too
One plus one is two
 bass = fish
bass = instrument
 weigh on the scale
scale the wall…
 capitol building
state capital
 close = nearby
close = to shut
 the price is fair
go to the fair…
 pick a flower
bake with flour
 bow = to bend down
bow = ribbon


Scale                SKAY-all

Flower             FLOW-ur

Desert              (dry) DEH-zurt           (tasty) du-ZURT

Abandon         uh-BAN-dun

Close               clohsss (near)               cloze (the door)

You need to get close to the door to close it.

Bass                 bahss (fish)                  base (instrument)

Bow                bow (down)                 b-oh (ribbon)

Wind               win-d (weather)           w-eye-nd (clockwork)

Wind: I need to wind the alarm clock so I can fly my kite in the early morning gusty wind.

Record                        ri-KORD (a programme)         (world) REH-kord

Record: Please record the program when they try to beat the world record for nerdiness.

Excuse             eck-SKYOUZ (me)      eck-SKYOUSS (for homework)

Excuse: Please excuse this poor excuse for art.

Beer                 beeer

Bear                 b-eh-r

G                     jee

J                       jay


Special             SPEH-shool

Especially        uh-SPEH-shu-lee

Speciality        speh-shee-AH-lu-tee

Specialisation  speh-shu-lie-ZAY-shun

Preference       PREH-fu-runss

Preferences      PREH-fu-run-siz

Primarily          PRY-meh-ru-lee

World              wuhld

Extraversion    ECK-stru-vur-shun

Introversion     IN-tru-vur-shun

Denoted          du-NO-tid

Thing               thing

Things             thingz

Intuition          in-choo-IH-shun

Analytic          ah-nah-LIH-tik

Detached         du-TACHD

Conscientious  kon-shee-EN-shuss

Independent    in-du-PEN-dunt

The four Myers Briggs preferences in more detail
Where, primarily, do you prefer to direct your energy?
If you prefer to direct your energy to deal with people, things, situations, or “the outer world”, then your preference is for Extroversion.
If you prefer to direct your energy to deal with ideas, information, explanations or beliefs, or “the inner world”, then your preference is for Introversion.
How do you prefer to process information?
If you prefer to deal with facts, what you know, to have clarity, or to describe what you see, then your preference is for Sensing.
If you prefer to deal with ideas, look into the unknown, to generate new possibilities or to anticipate what isn’t obvious, then your preference is for Intuition.
How do you prefer to make decisions?
If you prefer to decide on the basis of objective logic, using an analytic and detached approach, then your preference is for Thinking.
If you prefer to decide using values and/or personal beliefs, on the basis of what you believe is important or what you or others care about, then your preference is for Feeling.
How do you prefer to organise your life?
If you prefer your life to be planned, stable and organised then your preference is for Judging (not to be confused with ‘Judgmental’, which is quite different).
If you prefer to go with the flow, to maintain flexibility and respond to things as they arise, then your preference is for Perception.


Business English presentation reading exercise


In this business English lesson I read selected text from a presentation by the Clinical Advisory Board in America called “Hub of the Enterprise”.


Executive Summary

Accountable Care Era Requires Fundamental Shift in Outlook


Succeeding under tomorrow’s accountable payment models will require providers to deliver efficient, cost-effective care, while improving transitions across care settings. Furthermore, expanded health care coverage for millions of Americans will exacerbate the existing challenges of patient throughput, utilization management, and care coordination. This pressure will be most acutely felt in the already overcrowded front door of the hospital—the emergency department.


Emergency Department Must Proactively Manage Capacity Constraints


Rather than reactively responding to this challenge, now is an opportune moment for change. Hospital executives are at a turning point to capitalize on the ED’s potential, rethinking its role from “front door” to “hub of an integrated enterprise.”


To transform the ED, the first step is to position the ED for success in light of near-term volume pressure. It will be critical for EDs to move beyond traditional efficiency tactics to collaborate more rigorously with hospital leadership and inpatient counterparts in order to optimize throughput in the ED, and the organization at large. Furthermore, when managing capacity constraints and optimizing resource utilization, hospitals often fall short in their efforts to optimize the use of observation status to better support patient throughput and quality of care.


Leverage Emergency Department to Deliver Significant Value Across the System


To succeed in the future, EDs must also bridge patients to the most appropriate care setting. To do this effectively, EDs have to improve communication with ambulatory providers and position patients discharged from the ED for success.


Lastly, many EDs struggle to manage vulnerable high-utilizer patient populations. While some observers may categorize these patients as ED-exclusive challenges, in actuality high utilizers of the ED are often high utilizers of services across the health care system. By better meeting their needs, EDs can work to reduce over utilization—and lower costs—across the health care enterprise.


This publication provides 18 best practices to guide hospitals and health systems through the balancing act of addressing added volume pressure and elevating the role of the ED to serve as a bridge across the system of care providers. Our goal is to provide executives with a heightened understanding of these issues and a set of tools to truly transform the hub of their

health care enterprise.



One of the most discussed issues in the health care industry today is the Supreme

Court ruling on health care reform. The justices are wrestling with the multibillion-dollar question: “Can the federal government mandate that Americans buy health insurance or pay a fine if they opt not to?”

While the question is being debated, it is crucial not to overlook a blatant double standard. Individual mandate or not, the emergency department is legally required to provide care to everyone under EMTALA1.



Generating Renewed Interest in the Emergency Department


While this intense political climate has generated new interest in the emergency department, the ED is hardly a new topic to hospital leaders or to the Clinical Advisory Board. In fact, over the past decade, the Clinical Advisory Board has published four times on the ED, through the “Clockwork ED Series” and the “High Performance ED” research in 2008.


Despite this work, and despite the efforts organizations have taken to improve their EDs, the reality is that the ED is still an up-at-night issue. There are many renewed areas of focus, including the mismatch of supply and demand, demographic shifts, the impact of health care reform, and the recognition of escalating costs.

Business English pronunciation lesson 2



Word               Phonetics (emphasis on syllable in bold)

Region             ree-jun

Require            ri-kwire

Exacerbate      egg-zah-sur-bate

“Your lack of action exacerbated the problem.”

Acutely           uh-cute-lee

Proactively      proh-ack-tiv-lee / proh-ack-tiv-lee

Reactively       ree-ack-tiv-lee / ree-ack-tiv-lee

Hub                 (“hub” means something is the centre-point of activity.)

First step         furst step

Near-term        neer-turm

Counterparts   cown-tuh-parts

Throughput     throo-puht

Leverage         leh-vu-rij

Ambulatory     am-byou-lay-tu-ree

Discharged      diss-charjd

Success            suck-sess

Vulnerable       vul-nu-ru-ball / vun-ru-ball

Actuality         ack-choo-ah-li-tee

“You think you’re right, but in actuality, you’re wrong!”

Care                 kair

Healthcare       hellth-kair

Enterprise        en-tuh-prize

Justices            jus-ti-siz

Wrestling         reh-sling

Federal                        feh-duh-rool / feh-drool

(e.g. Federal Bureau of Investigation [FBI])

Blatant                        blay-tunt

“Your incompetence led to a blatant error.”

Renewed         ru-nyoud

Climate            cly-mitt

Decade                        de-kade

Mismatch        miss-mach

Escalating        eh-skuh-lay-ting

Research          ree-surch

Business English pronunciation video 1




Word: phonetics (syllable in bold is emphasised / accentuated)

Denise: du-neez

Dennis: deh-niss

Malcolm: mowl-kum

Julika: you-li-ka


Underestimate (verb): un-dur-ess-tu-mate

Underestimation (noun): un-dur-ess-tu-may-shun

Fundamental: fun-du-men-tall

EFQM: ee-eff-kyou-emm

Assess: uhsess

Results: ri-zultss

PCT: pee-see-tee

Do: dooo

Creativity: kree-ay-ti-vi-tee

Capability: kay-pu-bi-li-tee

Lower: loh-wur

Questionnaire: kwess-chun-air

Deliverables: du-li-vu-ru-balls

Pillars: pi-luz

Patients: pay-shunts

Ward: w-oar-d            (like “bored”)

Wards: w-ooaar-dz


Soft “th”

The: thee or thu


“D” sounds like “j”

During: jure-ring

Duration: jure-ray-shun


Hard “j”

Project: pro-dject

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